Ordering
How can l place an order?
To place your order, browse through the products by category or room. Select the product you wish to purchase and add it to your shopping cart. You can either continue to shop or proceed to the checkout page, where you must fill in your personal information. Place your order and wait for a confirmation message to ensure that the process is complete.
How can l check my order status?
You can retrieve your order number by logging into your online shopping account and checking your order confirmation email.If you are unable to view a previous order or cannot find the tracking number for your order, please contact customer service or write to:Dreamboatyt.com
Can l cancel or change my order before it is dispatched?
You can cancel your order within a short period of time. If you want to cancel or change your order, please contact Dreamboatyt customer service via email Dreamboatyt.com, but please note that if your order exceeds 24 hours, a 30% fee will be charged for compensation.
Shipping
What are my delivery options and how much do they cost?
All our products include standard delivery service, so you don't need to pay any shipping fee
How long will it take to receive my order?
After you place an order, we need 5-7 working days to process your order. It takes about 30 working days to ship by standard express. Therefore, it will take about 35 working days for you to receive the item.
Do you charge taxes?
We cover the taxes and fees for our standard shipping methods, but if you need to upgrade to express shipping, you will be responsible for the taxes and fees incurred.
Returns
How do l return a product?
You may return most purchases made on our e-shop within 30 days of purchase. Please note that clearance items, special items, parts, items are final sale and cannot be returned.
How can l return a product?
1. Determine if your order is eligible for a refund/return.
2. Submit an inquiry to support@dreamboatyt.com
3. Confirm the refund amount with us.
4. Follow the return address and shipping label instructions provided.
5. Pay the shipping costs for your return. Please provide us with your tracking number.
6. We will process your refund within 3-5 business days after we receive the returned merchandise.
I received a damaged product. What do l do next?
If you find that the package is damaged during transportation, please refuse the courier if possible and contact our customer service. If you receive the package when you are not present, please contact customer service for further instructions.
Payment
Do you offer cash on delivery?
Unfortunately, we don’t offer cash on delivery. But we have a lot of options that allow flexible payments and vouchsafe your money in case you need to initiate a return due to product faults.
What payment methods do you support?
We (Dreamboatyt) accept the following payment methods:
PayPal
Visa
Master
Express
Once you choose to check out, you will be redirected to our secure payment gateway, where you can complete your payment using PayPal or a credit card. You can choose the most convenient payment method during checkout to complete your purchase.